Frequently Asked Questions

How can I track my order?

You can easily track your order through our website by clicking HERE.

(Please note: it may take 1–3 business days for your order to be processed and shipped.)

Do you ship internationally?

Yes! We ship worldwide. 🌍 No matter where you are, you can place an order.

If you have any concerns about shipping to your country, feel free to contact us!

How long will my order take to arrive?

On average, delivery takes 6–12 days, depending on your location.

Please allow 1–3 days for us to prepare and ship your order.

(Note: During holidays and peak seasons, processing might take slightly longer.)

Why didn’t I receive a confirmation email?

Please check your spam or promotions folder. If it’s not there, you might have entered your email incorrectly.

If you still can’t find it, just fill out the contact form below — we’ll help you out!

Can I change my shipping address?

Yes, if your order hasn’t shipped yet.

Contact us as soon as possible, and we’ll update the shipping address for you.

Can I change the personalization on my order?

Yes! If we haven’t started making or engraving your product yet, we can adjust it.

Please reach out using the contact form below.

Can I cancel my order?

If your order hasn’t been shipped yet, we can cancel it for you.

Please fill out the contact form below this FAQ and we’ll take care of it.

Contact Us

Our warm and caring Support Team is here for you 24 hours a day, 7 days a week. If you have any questions, need assistance, or simply want to share your thoughts — we’d love to hear from you!

You can reach out to us through the contact form below or send an email directly to: support@vifloriale.store

We promise to respond as quickly as possible and make sure your experience with us is nothing short of wonderful.

Thank you for visiting our store — we hope to bring more light and beauty into your life again soon!

✨ Our team will respond to you within 24 hours.

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